SHIMANTO BANK PLC Job Circular 2026 – Customer Service Manager (Officer to Senior Officer)
Are you looking for a promising banking career in Bangladesh? SHIMANTO BANK PLC has published a new job circular for the position of Customer Service Manager (Officer to Senior Officer). This opportunity is ideal for experienced banking professionals with expertise in branch operations, customer service, compliance, and operational management.
SHIMANTO BANK PLC Job Circular 2026 at a Glance
| Particulars | Details |
|---|---|
| Organization Name | SHIMANTO BANK PLC |
| Position | Customer Service Manager (Officer to Senior Officer) |
| Job Type | Full-Time |
| Workplace | Work at Office |
| Job Location | Dhaka (Old Dhaka), Gazipur |
| Vacancy | Not Specified |
| Salary | Negotiable |
| Other Benefits | As per Bank Human Resources Policy |
| Experience Required | 2–6 Years |
| Educational Qualification | Minimum Graduation |
| Maximum Age | 38 Years |
| Application Deadline | 20 July 2026 |
| Published Date | 13 July 2026 |
About SHIMANTO BANK PLC
SHIMANTO BANK PLC is a leading private commercial bank in Bangladesh committed to providing innovative banking services, operational excellence, regulatory compliance, and outstanding customer experience. The bank offers rewarding career opportunities, competitive compensation, and a professional work environment for talented banking professionals.
Job Summary
SHIMANTO BANK PLC is seeking an experienced and customer-focused professional for the role of Customer Service Manager (Officer to Senior Officer). The selected candidate will oversee branch operations, ensure superior customer service, support business growth, maintain regulatory compliance, and contribute to the overall profitability of the branch.
Educational Qualifications
Applicants must possess:
- Minimum Graduation in any discipline.
- Candidates with a Business-related degree will receive preference.
- Degree must be obtained from a recognized and reputed university.
- Applicants having 3rd Division or 3rd Class in any public examination are discouraged from applying.
Experience Requirements
Candidates should have:
- 2 to 6 years of professional experience.
- Experience working in the banking industry.
- Practical knowledge of:
- Branch Operations
- Customer Service
- Banking Operations
- Operational Management
- Compliance
Age Limit
- Maximum 38 years.
- Age requirements may be relaxed for exceptionally qualified and experienced candidates.
Additional Requirements
Applicants should possess:
- Strong customer relationship management skills.
- Excellent interpersonal and communication abilities.
- Energetic, confident, proactive, and target-oriented mindset.
- Ability to work under pressure and achieve business objectives.
- Sound understanding of banking operations and compliance requirements.
- Both male and female candidates are encouraged to apply.
Key Responsibilities
The selected candidate will be responsible for:
- Supervising the overall operations of the assigned branch.
- Assisting the Branch Manager in achieving branch business targets.
- Ensuring cost efficiency while maximizing branch profitability.
- Delivering high-quality customer service and maintaining customer satisfaction.
- Maintaining proper branch records to ensure successful internal and external audit ratings.
- Ensuring compliance with Anti-Money Laundering (AML) policies and Bangladesh Bank regulations.
- Implementing internal controls and regulatory guidelines across branch operations.
- Supporting operational excellence and maintaining service quality standards.
Required Skills
The ideal candidate should have expertise in:
- Branch Operations
- Customer Service
- Banking Operations
- Operational Management
- Banking & Financial Services
- Regulatory Compliance
- Anti-Money Laundering (AML)
- Business Development
- Communication and Relationship Management
Compensation and Benefits
SHIMANTO BANK PLC offers:
- Negotiable salary based on qualifications and experience.
- Attractive benefits as per the Bank’s Human Resources Policy.
- Professional career development opportunities.
- Training and skill enhancement programs.
- Performance-based career progression.
Workplace Information
- Employment Type: Full-Time
- Workplace: Office-Based
- Job Locations:
- Dhaka (Old Dhaka)
- Gazipur
Job Highlights
This position combines both business development and branch operational management, requiring regular customer interaction, regulatory compliance, operational supervision, and effective communication with internal and external stakeholders.
Important Instructions
Applicants should note the following before applying:
- Only shortlisted candidates will be invited for interviews.
- SHIMANTO BANK PLC reserves the right to accept or reject any application without assigning any reason.
- The bank is an equal opportunity employer and encourages qualified candidates from diverse backgrounds to apply.
About the Employer
Organization: SHIMANTO BANK PLC
Industry: Private Commercial Bank
Corporate Head Office:
Shimanto Bank PLC
Corporate Head Office
Road No. 2
Bir Uttam M. A. Rob Sarak
Shimanto Square
Dhaka, Bangladesh
Why Join SHIMANTO BANK PLC?
Working with SHIMANTO BANK PLC provides several career advantages:
- Opportunity to work with a growing private commercial bank.
- Competitive salary and comprehensive employee benefits.
- Strong career advancement opportunities.
- Professional training and continuous learning.
- Dynamic and collaborative working environment.
- Exposure to branch management and operational leadership.
- Opportunity to contribute to customer service excellence and business growth.
How to Apply
Interested and eligible candidates should submit their online application before the deadline.
Application Deadline: 20 July 2026
Applicants are encouraged to apply early to avoid last-minute technical issues.
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Conclusion
The SHIMANTO BANK PLC Job Circular 2026 presents an excellent opportunity for banking professionals seeking to advance their careers in branch operations, customer service, compliance, and operational management. If you have the required qualifications, relevant banking experience, and a passion for delivering exceptional customer service, this role offers a rewarding career path with one of Bangladesh’s growing private commercial banks. Submit your application before 20 July 2026 to take the next step in your banking career.
SHIMANTO BANK PLC Job Circular 2026 – Customer Service Manager (SO to PO)
Looking to build your career in Bangladesh’s banking sector? SHIMANTO BANK PLC has announced a new job circular for the position of Customer Service Manager (Senior Officer to Principal Officer). This full-time opportunity is ideal for experienced banking professionals with expertise in branch operations, customer service, business development, compliance, and operational management.
SHIMANTO BANK PLC Job Circular 2026 at a Glance
| Particulars | Details |
|---|---|
| Organization Name | SHIMANTO BANK PLC |
| Position | Customer Service Manager (Senior Officer to Principal Officer) |
| Employment Type | Full-Time |
| Workplace | Office-Based |
| Job Location | Dhaka (Keraniganj), Narayanganj |
| Vacancy | Not Specified |
| Salary | Negotiable |
| Other Benefits | As per Bank Human Resources Policy |
| Educational Qualification | Minimum Graduation |
| Experience Required | 3–6 Years |
| Maximum Age | 38 Years |
| Application Deadline | 20 July 2026 |
| Published Date | 13 July 2026 |
About SHIMANTO BANK PLC
SHIMANTO BANK PLC is one of Bangladesh’s progressive private commercial banks, committed to providing modern banking solutions with excellence in customer service, operational efficiency, and regulatory compliance. The bank offers a dynamic work environment where employees can develop their professional skills and build long-term careers.
Position Overview
The Customer Service Manager (SO to PO) will play a key role in supervising branch operations, supporting business growth, maintaining excellent customer service standards, ensuring operational efficiency, and complying with regulatory requirements. The position requires strong leadership, communication, and customer relationship management skills.
Educational Qualifications
Applicants should possess:
- Minimum Graduation in any discipline from a recognized university.
- Candidates with a Business-related academic background will receive preference.
- Applicants with Third Division or Third Class in any academic examination are discouraged from applying.
Experience Requirements
Candidates must have:
- 3 to 6 years of professional banking experience.
- Experience working in:
- Private Commercial Banks
- Branch Operations
- Customer Service
- Banking Operations
Age Limit
- Maximum 38 years.
- Age requirements may be relaxed for exceptionally qualified and experienced candidates.
Additional Requirements
Successful candidates should demonstrate:
- Strong customer relationship management skills.
- Excellent interpersonal and communication abilities.
- Energetic, confident, proactive, and target-oriented attitude.
- Sound knowledge of branch banking operations.
- Ability to work under pressure and achieve business targets.
- Strong understanding of banking regulations and compliance.
- Both male and female candidates are encouraged to apply.
Key Responsibilities
The selected candidate will be responsible for:
- Supervising the daily operations of the assigned branch.
- Assisting the Branch Manager in achieving branch business targets.
- Ensuring cost optimization while maximizing branch profitability.
- Maintaining excellent customer service standards.
- Ensuring all branch records remain accurate and audit-ready.
- Maintaining compliance with Anti-Money Laundering (AML) policies and Bangladesh Bank regulations.
- Monitoring operational risk and implementing internal control procedures.
- Supporting smooth branch operations and maintaining regulatory compliance.
Required Skills and Expertise
The ideal candidate should possess expertise in:
- Branch Operations
- Customer Service
- Banking Operations
- Operational Management
- Banking & Financial Services
- Regulatory Compliance
- Anti-Money Laundering (AML)
- Customer Relationship Management
- Business Communication
Compensation and Benefits
SHIMANTO BANK PLC offers:
- Competitive and negotiable salary package.
- Benefits according to the Bank’s Human Resources Policy.
- Professional training and career development opportunities.
- Performance-based promotion opportunities.
- Supportive and collaborative working environment.
Workplace Information
- Employment Status: Full-Time
- Workplace: Work at Office
- Job Locations:
- Keraniganj, Dhaka
- Narayanganj
Job Highlights
This role combines branch business development, customer service excellence, and operational management. The successful candidate will work closely with customers, branch management, and regulatory authorities to ensure efficient branch performance and compliance with banking policies.
Why Join SHIMANTO BANK PLC?
Working at SHIMANTO BANK PLC offers numerous career benefits, including:
- Opportunity to work with a reputable private commercial bank.
- Attractive salary and employee benefits.
- Professional growth through structured training.
- Leadership opportunities in branch operations.
- Exposure to modern banking technologies and compliance practices.
- Collaborative and performance-driven work culture.
Important Instructions
Before applying, candidates should note:
- Only shortlisted candidates will be contacted for interviews.
- SHIMANTO BANK PLC reserves the right to accept or reject any application without assigning any reason.
- The bank is an equal opportunity employer committed to diversity and inclusion.
Company Information
Organization: SHIMANTO BANK PLC
Industry: Private Commercial Bank
Corporate Head Office:
Shimanto Bank PLC
Road No. 2
Bir Uttam M. A. Rob Sarak
Shimanto Square
Dhaka, Bangladesh
How to Apply
Interested and qualified candidates are encouraged to submit their applications online before the closing date.
Application Deadline: 20 July 2026
Apply early to avoid last-minute technical issues and ensure your application is successfully submitted.
SEO Keywords
- SHIMANTO BANK PLC Job Circular 2026
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- Private Bank Job Circular 2026
- Branch Operations Manager Job
- Banking Career Bangladesh
- AML Compliance Banking Jobs
- Customer Service Banking Jobs
Frequently Asked Questions (FAQs)
What is the position offered by SHIMANTO BANK PLC?
The bank is recruiting for the position of Customer Service Manager (Senior Officer to Principal Officer).
Where is the job located?
The posting is based in Keraniganj (Dhaka) and Narayanganj.
What educational qualification is required?
Candidates must have a minimum Graduation from a recognized university. A business-related degree is preferred.
How much experience is required?
Applicants should have 3 to 6 years of experience in the banking sector.
What is the application deadline?
The deadline for submitting applications is 20 July 2026.
SHIMANTO BANK PLC Job Circular 2026 – Customer Service Manager (PO to FAVP)-(Barishal)
Are you an experienced banking professional looking for a leadership role in branch operations? SHIMANTO BANK PLC has announced an exciting career opportunity for a Branch Customer service Manager in Barishal. This full-time position is ideal for candidates with strong expertise in branch operations, banking services, compliance, customer relationship management, and operational leadership.
SHIMANTO BANK PLC Job Circular 2026 at a Glance
| Particulars | Details |
|---|---|
| Organization Name | SHIMANTO BANK PLC |
| Position | Branch Operations Manager (Based on the responsibilities provided) |
| Employment Type | Full-Time |
| Workplace | Office-Based |
| Job Location | Barishal |
| Vacancy | Not Specified |
| Salary | Negotiable |
| Other Benefits | As per Bank’s Human Resources Policy |
| Educational Qualification | Minimum Graduation |
| Experience Required | 6–12 Years |
| Maximum Age | 40 Years |
| Application Deadline | 20 July 2026 |
| Published Date | 13 July 2026 |
About SHIMANTO BANK PLC
SHIMANTO BANK PLC is a leading private commercial bank in Bangladesh, dedicated to delivering modern banking solutions with excellence in customer service, operational efficiency, digital banking, and regulatory compliance. The bank offers a professional work environment, attractive compensation, and excellent career growth opportunities for banking professionals.
Position Overview
The selected candidate will oversee the branch’s operational activities, ensure regulatory compliance, support business development, maintain audit readiness, and deliver outstanding customer service. This role combines operational leadership with business support to maximize branch performance and profitability.
Educational Qualifications
Applicants should possess:
- Minimum Graduation in any discipline from a recognized university.
- Candidates with a Business-related academic background will receive preference.
- Applicants having Third Division or Third Class in any public examination are discouraged from applying.
Experience Requirements
Candidates must have:
- 6 to 12 years of professional experience.
- Previous experience in:
- Private Commercial Banks
- Branch Operations
- Banking Services
- Operations Management
Age Limit
- Maximum 40 years.
- Age and experience requirements may be relaxed for exceptionally qualified candidates.
Additional Requirements
Ideal candidates should possess:
- Strong customer-centric attitude.
- Excellent interpersonal and communication skills.
- Outstanding problem-solving and conflict-resolution abilities.
- High level of professionalism and leadership capability.
- Energetic, confident, and resourceful personality.
- Strong understanding of banking operations, AML, KYC, and compliance.
- Both male and female candidates are highly encouraged to apply.
Key Responsibilities
The successful candidate will be responsible for the following:
Branch Operations Management
- Supervise day-to-day branch operations, including:
- General Banking
- Cash Management
- Clearing Operations
- Customer Service
Business Development Support
- Assist the Branch Manager in achieving business goals.
- Identify cross-selling opportunities.
- Mobilize retail deposits.
- Retain valuable customer relationships.
Customer Service Excellence
- Deliver exceptional service to:
- Walk-in customers
- Corporate clients
- High-Net-Worth Individuals (HNWIs)
- Promote digital banking services and Alternative Delivery Channels (ADC).
Cost & Profitability Management
- Implement cost-control measures.
- Minimize operational expenses.
- Maximize branch profitability.
Audit & Record Management
- Maintain complete and accurate:
- Registers
- Files
- Vouchers
- Financial records
- Ensure excellent internal, external, and regulatory audit ratings.
AML & Regulatory Compliance
- Ensure strict compliance with:
- Anti-Money Laundering (AML/CFT) policies
- Know Your Customer (KYC) requirements
- Bangladesh Bank regulations
- Internal governance policies
Required Skills and Expertise
The ideal candidate should have expertise in:
- Branch Operations
- Banking Services
- Operations Management
- Financial Services
- Customer Relationship Management
- Regulatory Compliance
- AML & CFT
- KYC Compliance
- Digital Banking
- Operational Risk Management
Compensation and Benefits
Successful candidates will enjoy:
- Competitive and negotiable salary package.
- Benefits according to SHIMANTO BANK PLC Human Resources Policy.
- Professional development and training.
- Career advancement opportunities.
- Performance-based recognition.
- Modern and collaborative working environment.
Workplace Information
- Employment Status: Full-Time
- Workplace: Office-Based
- Job Location: Barishal
Conclusion
The SHIMANTO BANK PLC Job Circular 2026 for Customer Service Manager (SO to PO) is an excellent opportunity for experienced banking professionals who are passionate about customer service, branch management, compliance, and operational excellence. If you meet the educational qualifications and experience requirements, this role offers a rewarding career path with a growing private commercial bank in Bangladesh. Submit your application before 20 July 2026 to take the next step in your banking career.
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